Today, there are more than 5,000,000 IT Infrastructure Library(r), (ITIL(r),) professionals. ITIL(r), which aligns with business strategy to deliverables, is a very important support pillar for any modern IT organization.
ITIL(r)Framework Updates:
ITIL(r), v3: Launched on 2011.
ITIL(r), 4: Launched in 2019’s first quarter for Industrial revolution
ITIL(r), version 3, was committed to tackling problems and is based on IT processes that can be used by an organization and individuals, from the foundation up to the expert level. Axelos has released an updated version of its Information Technology Infrastructure Library (ITIL(r), 4), which gives the world’s most widely used IT Service Management (ITSM(r),) framework a fresh upgrade. This latest version was updated to reflect the latest technologies and the visions of IT companies.
Benefits of ITIL(r4) 4
Simpler and more flexible practices
ITIL(r), 4 can be considered an updated version of ITIL(r), v3. The practices are more practical and simple, which makes them more flexible and allows for a holistic approach to organizations. ITIL(r), 4 has 34 practices.
General management
Service management
Technical management
Holistic Approach
ITIL(r), 4. requires a holistic approach to service management. The holistic approach can be described under four dimensions that provide value to customers and other stakeholders. These four dimensions are:
1. Organisations and people: An organisation needs a culture that supports its goals and has the right level of competence and capacity among its employees.
2. Information and technology: Information management is a key component of customer value. It also controls potential problems and responds to customers’ demands.
3. Suppliers and partners: These are outsiders to the organization. The relationship between the organization and third-party vendors and partners is two-way, as they share the same goals. A supplier relationship is not always a bilateral communication. It can be extended to other suppliers as per the contract. Both are essential for service integration and delivery.
4. Value streams and processes: Value stream help customers produce and distribute products and/or services.
Aligns with new-age technologies
ITIL(r), 4 offers a future-proof strategy for businesses that includes digital approaches such as robotics, AI and nanotechnology.
Pragmas for Individual and Organizational Level
ITIL(r), 4 focuses on collaboration, automation, and keeping it simple. ITIL(r), 4 has seven guiding principles that IT professionals can use to adapt the ITIL(r), guidance to their specific environment.
1. Value is the key
2. Start where you are
3. With feedback, you can make incremental progress
4. Collaboration and promotion of visibility
5. Think holistically and work holistically
6. Keep it simple and practical
7. Automate and optimize
Focus on customer satisfaction and business profits
The service value system (SVS), focuses on a business strategy which results in mutually beneficial outcomes. This system enables value creation by bringing together all activities and components of an organization.
Source: AXELOS, “ITIL(r) Foundation: ITIL(r) 4 Edition” (2019)
Engage
Plan
Improve
Design and transition
Build it
Deliver and support
Improved Continual Service Improvement
Updated ITIL(r), 4 Certifications
Candidates can use ITIL(r), 4’s operating model to understand and operate ITSM with a comprehensive personal certification program. ITIL(r), v3 had five certification levels. ITIL(r), v4 has four levels.
Foundation
Management of Professionals
Strategic Leader
Master
After completing the Managing Professionals or Strategic Leader designation streams, you may be eligible to study to become an ITIL(r). Master.
ITIL(r), Managing Professional
ITIL(r), Specialist: Create, Deliver and Support
ITIL(r) Specialist: Drive Stakeholder Value
ITIL(r), Specialist: High-Velocity IT
ITIL(r), Strategist: Direct Plan, Plan & Improve
ITIL(r), Strategic Leader
ITIL(r), Strategist: Direct Plan, Plan & Improve
ITL(r), Leader: Digital & IT Strategy
Adaption to ITIL(r), 4 Certification
ITIL(r), v3 certified professional or preparing to become one, should be focused on ITIL(r), 4 Foundationto make the transition to the new process.
If you are an ITIL(r), v3 expert, you can also take up the new ITIL(r), 4 module.
Transform your IT workforce today
Technology is moving at a rapid pace, especially within the IT umbrella. It has been