SAP CRM Course Duration – 24 Days
DAY 1 & 2
Introduction to SAP CRM 7.0
Overview, Functions  & Architecture
DAY 3 & 4
Solution Overview
SAP CRM(Marketing)
DAY 5 & 6
Solution Overview
SAP CRM(Sales)
DAY 7 & 8
Solution Overview
SAP CRM(Service)
DAY 9  & 10
SAP CRM Interaction Channels
SAP CRM Web Channel
SAP CRM Partner Channel Management
SAP CRM Interaction Centre
SAP CRM Field/Mobile Applications
DAY 11 & 12
Base Customization (Master Data)
Organizational Management
Account Management
Product Master
DAY 13 & 14
Base Customization (Transaction Processing)
Structure of Transactions
Transaction Types
Item category
Basic Functions
DAY 15 & 16
Base Customization (Transaction Processing)
Activity Management
Partner Processing
Actions
DAY 17 & 18
Pricing
Overview, Maintenance and Functions in SAP CRM
DAY 19 & 20
CRM Billing
Overview  and Customization of CRM Billing
DAY 21 & 22
CRM Web Client UI
• Overview and Configuration Options of Web UI.
DAY 23 & 24
CRM Middleware
O• Data Exchange Between SAP CRM and SAP ERP