Abstract:
ITIL is the most widely used framework for managing IT service delivery in the world. ITIL 4 defines a Service Value System, which outlines specific practices and activities for the design, development and delivery of IT services.
ITIL 4 certification benefits IT service management professionals
Learn the ITIL framework and best practices
Harmonizing their skills and knowledge with global standards
Their competitive advantage on the job market

This certification prep guide was written by an ITIL expert and includes instructions, resources, as well as practical tips to help IT professionals pass their ITIL Foundation exam.
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